About Us

Bespoke. Impactful. Creative.

At CCW Learning Consultants, we specialise in translating complex business operations into clear, confident learning. As experienced training consultants, both with over 30 years background in retail, we partner with teams not just in retail organisations, but a host of other industries, to create bespoke learning solutions, tools and content that help your teams do their best work – every day.

We don’t just teach; we collaborate. Whether we’re designing a library of learning resources and technical training, developing a bespoke induction package for your new starters, or providing effective blended solutions to support new systems roll outs, our goal is always the same: to make knowledge stick and strengthen the skills that truly drive performance.

Why We’re Different

Practical. Personable. Passionate about Performance.

We understand the pace and pressure of modern retail – because we’ve lived it! Our founders, Alex and George, bring hands-on experience from leading retailer John Lewis, having taken on all areas – from the shop floor to Buying & Merchandising and Trading Support. This valuable experience ensures that every training resource, system guide and learning programme is grounded in real-world retail operations. But this knowledge and vast experience of creating and embedding systems can also be applied across various industries and organisations.
We pride ourselves on being flexible, approachable and genuinely invested in your success. No jargon. No one-size-fits-all. Just clear, customised training solutions that work for your people and your business. We also strongly believe that learning should be enjoyable – so you can always guarantee a sprinkling of fun!
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“Great for shared service functions to have an understanding of the workings and flow of a retail business. Everyone could take something away regardless of their role.” – Hush

Meet the Team

Smart Thinkers.

Great Listeners.

Learning Specialists.

We’re a dynamic duo that mixes a huge dollop of experience; consulting, designing and implementing bespoke solutions together with a tonne of passion for helping operational teams thrive through better learning. All is served with a sprinkling of creativity and humour on top – presenting training solutions that truly connect with teams and individuals.

Meet Alex
Alex is an engaging facilitator and experienced learning consultant with a genuine passion for helping people grow. With a background in delivering and developing training across a wide range of retail stakeholders, she combines sharp insight with an approachable, down-to-earth style that puts learners at ease.

Alex brings deep expertise in pricing, retail systems and Business Intelligence, shaped by her time at John Lewis working across a range of Buying and Merchandising tools. She’s led high-impact projects, including company-wide system rollouts and the implementation of new pricing legislation. With strong communication skills and a collaborative approach, Alex makes complex issues feel simple and loves to help people build real confidence in their roles.

Outside of work, Alex enjoys life with her husband, two fantastic kids, and two cats, Cleo and Merlin. She’s a fan of fishing, a keen reader, a loyal sideline cheerleader at swimming galas, and always up for a glass of vino and a catch-up with friends in the garden.

Bonus fun fact: Alex is also a member of the Worshipful Company of Paviors, one of the historic livery companies of the City of London, with records dating back to 1276!

Email Alex

Meet George
George brings warmth and energy to every session, with a friendly and hands-on training style that helps learners feel supported from the start. Her journey from the shop floor at Peter Jones in Sloane Square, to roles in store admin and Buying & Merchandising has given George a well-rounded understanding of retail – and plenty of real-life examples to bring training to life.

A self-confessed Replenishment geek, George has an analytical mindset and a knack for simplifying complex systems and processes for a variety of learners. She’s always exploring new ways of working to enhance the training experience and make content more engaging and effective.

George lives with her husband and their cat, Buddy – a vital member of the team! Outside of work, she’s a keen crafter; often sewing, experimenting with gilding and creating ‘How-to’ videos. Finally, George is also our resident baker – if you are lucky in a session, you might get a home-baked treat to try!
Bonus fun fact: George loves to have incredibly decorated beautiful nails – with colour pops, prints and seasonal icons, George’s nails are a perfect showcase of her creative flair!

Email George

How We Can Help

Tailored Learning for Busy Teams

Our services are designed to support learning and development teams, operational leaders and change managers across all industries. While retail formed our roots, our learning solutions can easily be applied to other industries and organisations. Here’s a flavour of how we help:

Technical Training Design

For Buying, Merchandising & Online teams – covering tools, systems, frameworks and industry-focused ways of working.

Learning Resources

We create clear, concise and engaging learning tools, guides, and content to support everyday performance and in-role development, fitting seamlessly into your wider training strategy.

Compelling Induction Packages

We create engaging and creative induction packages that give new starters all the information they need as they start their journey with you.

Project Delivery Support

We work alongside Learning & Development and Change teams to build learning programmes that support everything from new system rollouts to company-wide initiatives.

Let’s Work Together

Start a Conversation With Us

Every great learning solution starts with a chat. Whether you have a clear project brief or just a training challenge you’d like to explore, we’d love to hear from you.

Get in Contact