The successful implementation of new systems hinges on more than just top quality technology; it requires the active engagement of the entire team. Whole team engagement in systems training ensures that every member understands both the mechanics of new processes as well as the underlying principles driving them. This not only helps create a cohesive and efficient working environment, but will also lead to increased productivity and morale across your different teams.
At CCW Learning Consultants, we fully advocate for this approach. Alex explains, “We’re passionate about providing training that is engaging and relatable, covering not only the actions required but the context and theory behind it.”
Here are seven actionable strategies that we recommend to encourage whole team engagement and ensure a seamless rollout of new systems:
- Leadership buy-in and role modelling: When leaders actively participate in training and demonstrate enthusiasm for the new system, employees are more likely to follow suit. Leadership buy-in ensures that engagement starts from the top, creating a culture where learning, flexibility and adaptability are prioritised.
- Peer-to-peer learning and ‘Champions’: Appoint system ‘champions’ or ‘gurus’ within the team – these are employees who are well-versed in the new system and can support their colleagues. By involving these appointed systems ‘experts’ in the pre-roll out planning or UAT training stages, you will secure buy-in before the systems go live, essentially giving you grassroots support. This also leads to creating a collaborative environment and will enable challenges to be addressed in real time.
- Gamification and engagement techniques: Incorporate elements of gamification, such as quizzes, rewards and leaderboards, to make training more engaging. Interactive and scenario-based learning helps employees retain information and apply it more effectively.
- Real life applications: Ensuring training includes real world scenarios and hands on exercises can really help to embed knowledge. Where possible, employees should be given opportunities to practice using the new system in a controlled, test environment before full implementation.
- Comprehensive learning resources: Create learning materials specifically designed to support your teams in their roles. These resources should be accessible and relevant, facilitating continuous learning and adaptation.
- Customised induction programmes: Don’t forget the new team members! With bespoke onboarding packages tailored to new starters, you can ensure they receive all the information needed about your new systems as they begin their journey with you. This foundation promotes early engagement and alignment with company processes.
- Feedback loops and continuous improvement: Encourage open feedback from employees about the training process and overall management of the roll out. Regular check-ins and surveys can highlight gaps in understanding, allowing for ongoing refinement of training materials and deployment methods.
By implementing these strategies, organisations can cultivate an environment where every team member feels valued and equipped to contribute to the successful adoption of new systems.
George adds, “We believe that for successful change management, you need to show your people that you trust and value them, and work inclusively and collaboratively to achieve a positive outcome. Change can be hugely disruptive, but by nurturing your people and bringing them on the journey with you – with clear, comprehensive support resources – this can really help lead you all to success.”
If you’re looking to maximise your team’s potential during new systems roll outs and training, get in touch. At CCW Learning Consultants, we offer tailored solutions to meet your organisation’s bespoke needs.
Simply reach out to Alex and George at hello@ccwlearningconsultants.com to discuss how we can help you get the best out of your teams and deliver a smooth transition to new systems and processes.
